Shipping policy
Thank you for your order! Here's everything you need to know about shipping your XelClean products.
Order Processing All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- Canada: 10 to 15 business days
- United States: 5 to 8 business days
These are estimated timeframes and may vary due to customs or logistics conditions.
Free Shipping We offer free shipping on all orders, with no minimum purchase required.
Order Tracking A tracking number will be sent to you by email as soon as your order has been shipped. You can track your package directly using the link provided.
Delays & Delivery Issues If your order hasn't arrived within the estimated timeframe, please contact us at supportgetxelclean@gmail.com and we'll do our best to resolve the situation quickly.